Welcome to
Cornerstone Connectivity!
Thank you for choosing Cornerstone. Our mission is to provide our communities with fast, reliable internet as a provider who treats them like a neighbor. Here’s some information that will help you get the most out of your new service.
Need to get in touch?
If you have a question, need technical assistance, or just want to chat, you can find our office locations, hours, and phone numbers here:
Reporting Issues
Email Tech Support at csr@myccfiber.net or call Customer or Tech Support at 844.997.5433.
Our Services
Paying Your Bill
SmartHub
Manage your account, report service issues, monitor usage, and pay your bill, from your computer or phone, with SmartHub.
- AutoPay
Make your bill payments easy by scheduling payments or setting up recurring payments.
- Secure Pay
Pay your bill securely over the phone.
Understanding Your Bill
1. Account Number
Your account number is conveniently located at the top right of your bill. If you choose to enroll in online payments, you will need to have your account number in hand.
2. Total Due
Located under your account number, the total due amount is how much is currently due. The total due should be paid as soon as the bill is received.
3. Bill At A Glance
This is a brief summary of your bill, with services, account information and primary contact on the account listed. This portion is located on the right side of the bill adjacent to the message center.
4. Message Center
This section of your bill displays important information from Cornerstone Connectivity, such as billing updates, FCC news and how to reach Cornerstone Connectivity.
5. Monthly Promotion
This bill image keeps you informed about the latest promotions at Cornerstone Connectivity.
6. Payment Due
Located at the bottom right of your bill, you will find the date your monthly payment is due.
7. Monthly Usage Descriptions
Your account number is conveniently located at the top right of your bill. If you choose to enroll in online payments, you will need to have your account number in hand.
8. Detail of Itemized Calls
Here, you will find a breakdown of each of your calls during this billing cycle.
Cornerstone Control
Take control of your network with the Cornerstone Control app!
- Access Wi-Fi network settings
- Run a bandwidth test
- View connected devices
- Disable services
- View device usage
- Create device control profiles
- Set time limit schedules
- Enable isolation to prevent access to your primary network
- Change passwords
- Get alerts when new devices are added to your network
- Pause the internet on any device
Kentucky, Tennessee, & Illinois
Tennessee Counties: Benton, Carroll, Dyer, Gibson, Henry, Obion & Weakley
Alabama & Tennessee
Tennessee Counties: Giles & Lincoln
Nondiscrimination Statement
Cornerstone Connectivity is the recipient of federal financial assistance from the U.S. Department of Agriculture (USDA). The USDA prohibits discrimination in all its programs and activities on the basis of race, color, national origin, age, disability and, where applicable, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal or because all or part of an individual’s income is derived from any public assistance program. (Not all prohibited bases apply to all programs.)
Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA’s TARGET Center at 202-720-2600 (voice and TDD).
To file a complaint of discrimination, write to USDA, Director, Office of Civil Rights, 1400 Independence Ave. SW, Washington, D.C. 20250-9410, or call toll free 866-632-9992 (voice) or 800-877- 8339 (TDD) or 866-377-8642 (relay voice users). USDA is an equal opportunity provider and employer.
The person responsible for coordinating this organization’s nondiscrimination compliance efforts is Karen Jackson-Furman, CEO.