Legal Info

Acceptable Use Policy

Cornerstone Connectivity reserves the right to engage in reasonable network management practices to protect its broadband network from harm, compromised capacity, degradation in network performance or service levels, or uses of the Service which may adversely impact access to or the use of the Service by other customers. Some of the reasonable network management practices that Cornerstone Connectivity will use may include, but are not limited to, the following: (i) a cap on data usage; (ii) a modification of a customer’s serving facility or service technology, and/or (iii) a modification of or a limitation on a customer’s data throughput speed or data consumption, or in extreme cases, disconnection of broadband services.

Network Practices: (a) Congestion Management and Application-Specific Behavior: Cornerstone Connectivity does not block, shape, limit, or control individual internet usage. Cornerstone Connectivity adheres to guidelines set forth by Congress and the FCC for network openness and interconnection. All Cornerstone Connectivity consumers are able to access the lawful internet content of their choice under nondiscriminatory provisions. Cornerstone Connectivity has no traffic shaping equipment in place and does not discriminate against nor preclude any legal use of other provider equipment or services. (b) Device Attachment Rules.: Any standard computer or internet access device is permitted to the extent it does not cause a degradation of internet traffic within the network or to others. Cornerstone Connectivity reserves the right to set additional standards and rules as warranted. (c) Security: Security measures that would monitor end user real time usage have not been adopted. It is the responsibility of the end user to monitor their usage and adopt safe practices that they deem necessary to protect any unauthorized access to their personal files and information. Cornerstone Connectivity does employ internal security measures to monitor aggregate internet usage to avoid a degradation of its IP network and performance.

Performance Characteristics: (a) Service Description: Internet service is a “best provisioned” service, and Cornerstone Connectivity has provisioned your service to meet the maximum speeds as advertised. However, internet usage can be affected by many variables. Usage experienced may be lower than the maximum speed. Cornerstone Connectivity does not have real time monitoring data. It is Cornerstone Connectivity’s intent to provide network performance at 95% of advertised speeds, 90% of the time. Individual internet data services are described in additional detail in the “Products” section of this webpage. (b) Impact of Specialized Services: Cornerstone Connectivity does not offer any specialized services.

No Resale: Unless written consent is expressly given by Cornerstone Connectivity, neither you nor any user may resell, share, or otherwise distribute the Service or any part of it to any third party. For example, you cannot use the Service to provide Internet access to others through any type of connection. You may not host shell accounts over the Internet, provide email, news services, or send a news feed.

Commercial Terms: (a) Pricing: Individual internet data service pricing, terms, and conditions are described in additional detail in the “Products” section of this webpage. (b) Privacy Policies: Cornerstone Connectivity does not share any internet usage information with any outside agency, for law enforcement or national security needs; unless requested by court subpoena or other lawful means. (c) Redress Options: You may call Customer Service at 844.997.5433

Cisco End User Agreement / Privacy Data Sheets for Webex Meetings & App

Cisco End User License Agreement www.cisco.com/go/eula

Cisco Privacy Data Sheets for Webex Meetings and Webex App. https://trustportal.cisco.com/c/r/ctp/trust-portal.html#/customer_transparency

Copyright Notice

West Kentucky Rural Telephone Cooperative Corporation, Inc. dba Cornerstone Connectivity (“Cooperative”) complies with U.S. copyright laws and requires all members, customers, and users (collectively, “Subscribers”) to comply with these laws. You may not use the Cooperative’s network, systems, servers to transmit, upload, download, post, store, or submit any content, images, materials, or data (collectively, “Material”) in any manner that constitutes an infringement of third-party intellectual property rights.

A. Designated Agent

Pursuant to Title II of the Digital Millennium Copyright Act (“DMCA”), all claims alleging copyright infringement for Material that the copyright owner, or person authorized to act on its behalf, determines to be residing on Cooperative’s system or network should be promptly sent in the form of a written notification to the Cooperative’s Designated Agent:

Autry, Hall & Cook, LLP
Attn: David Cook
3330 Cumberland Blvd SE
Suite 185
Atlanta, Georgia 30339

Email: dmca@ahclaw.com

B. DMCA Takedown Notices

A written notification of claimed copyright infringement (“DMCA Takedown Notice”) must be provided to the Cooperative’s Designated Agent and must include substantially the following:

A physical or electronic signature of the owner of or a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
Identification of the Material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the Cooperative to locate the Material.
Information reasonably sufficient to permit the Cooperative to contact the complaining party, such as an address, telephone number, and, if available, an email at which the complaining party may be contacted.
A statement that the complaining party has a good faith belief that use of the Material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is the owner of or is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Upon receipt of an appropriate DMCA Takedown Notice from the complaining party, as described above, the Cooperative will remove or disable access to the Material that is claimed to be infringing and take reasonable steps to forward the DMCA Takedown Notice to the allegedly infringing Subscriber and notify the Subscriber that the Cooperative has removed or disabled access to the Material.

C. Repeat Infringers

In accordance with the DMCA and other applicable laws, the Cooperative reserves the right to terminate services provided to any Subscriber who is either found to infringe third party copyright or other intellectual property rights, including repeat infringers, or who the Cooperative, in its sole discretion, believes is infringing these rights. The Cooperative treats any Subscriber for whom it has received multiple DMCA Takedown Notices from content owners as a repeat infringer. The Cooperative may terminate a Subscriber’s service at any time with or without notice.

D. Counter Notifications

A Subscriber may provide a written counter notification (“Counter Notice”) to a DMCA Takedown Notice by providing to the Designated Agent substantially the following:

Subscriber’s physical or electronic signature.
Identification of the Material that has been removed or to which access has been disabled and the location at which the Material appeared before it was removed or access to it was disabled.
A statement under penalty of perjury that the Subscriber has a good faith belief that the Material was removed or disabled as a result of mistake or misidentification of the Material to be removed or disabled.
The Subscriber’s name, address, and telephone number, and a statement that the Subscriber consents to the jurisdiction of the Federal District Court for the judicial district in which the address is located, or if the Subscriber’s address is outside of the United States, for any judicial district in which the Cooperative may be found, and that the Subscriber will accept service of process from the person who provided the DMCA Takedown Notice or an agent of such person.

Upon receipt of the appropriate Counter Notice, the Cooperative will provide the person who sent the DMCA Takedown Notice a copy of such Counter Notice and inform such person that the Cooperative shall replace the removed Material or cease disabling access to it in 10 business days. Thereafter, the Cooperative will replace the removed Material and cease disabling access to it not less than 10 business days but no more than 14 business days, following receipt of the Counter Notice, unless the Cooperative’s Designated Agent first receives notice from the person who provided the DMCA Takedown Notice that such person has filed an action seeking a court order to restrain the Subscriber from engaging in infringing activity relating to the Material on the Cooperative’s system or network.

Middle Mile Interconnection, Nondiscrimination, and Network Management Policy

This policy is set forth in compliance with the requirements for the Middle Mile Broadband Infrastructure Grant Program. Infrastructure Investment and Jobs Act, 60401(d)(2)(B). This policy is intended for Middle Mile Grant funded projects/facilities, subject to exceptions discussed below.

INTERCONNECTION

It is the policy of West Kentucky & Tennessee Telecommunications Cooperative dba Cornerstone Connectivity (Cornerstone Connectivity) to provide access to Middle Mile Grant (MMG) funded facilities and service at any technically feasible point along the network (without exceeding current or reasonably anticipated capacity limitations). Cornerstone Connectivity shall grant requests from parties seeking physical interconnection for the exchange of traffic or connection to the internet. The rates and terms established by Cornerstone Connectivity are reasonable and nondiscriminatory.

For all requesting parties making bona fide requests for interconnection or wholesale services, Cornerstone Connectivity will negotiate in good faith for commercially reasonable terms and conditions. Telecommunications carriers and Internet service providers seeking information regarding these services are encouraged to contact Cornerstone Connectivity at 844.997.5433 or csr@myccfiber.net.

Cornerstone Connectivity is further prepared to do the following:

Wholesale a direct connection that it has built to the customer (i.e., loop or lateral);
Provide transport services to a last mile provider that is serving the customer (e.g., backhaul, internet access).

In accordance with grant requirements, Cornerstone Connectivity will make all reasonable efforts to allow all requesting parties to interconnect with Cornerstone Connectivity facilities. Cornerstone Connectivity commits to offering non-discriminatory interconnection to terrestrial and wireless last mile broadband providers and any other party making a bona fide request.

If a party requests to interconnect with MMG-funded facilities where no point of interconnection currently exists, the requesting party should bear any reasonable cost to improve the facilities to allow for interconnection.

Cornerstone Connectivity maintains that all services are provided under reasonable and nondiscriminatory terms. Wholesale services will be provided to customers at Cornerstone Connectivity’s standard quality. Provisioning, installation, repair, and maintenance will likewise be provided on the standard terms and conditions made available to all customers.

Cornerstone Connectivity will provide collocation by interconnecting parties on a first-come, first-served basis, in any equipment or facilities funded by the Broadband Technology Opportunities Program (BTOP), where and when possible. Cornerstone Connectivity will provide, if available: (1) secured spaces separated from the owner’s equipment; (2) 24-hour access; (3) escorted or unescorted access; and (4) AC and/or DC.

Cornerstone Connectivity shall make available and publish how to request information regarding network routes, points of interconnection, and other related matters. Similarly, Cornerstone Connectivity shall publish the process to make service requests of the type contemplated in this policy. Upon receipt of the request, Cornerstone Connectivity must acknowledge within 10 days. Standard rates are to be supplied at the request of interested parties.

Standard terms and conditions of service are to be made publicly available for inspection by interested parties. As required, executed service agreements are to be made available to the grantor.

Cornerstone Connectivity shall work with approved service providers to enable carrier-neutral interconnection to Cornerstone Connectivity facilities. Interconnection may occur at permissible or technically feasible points along the network including splice points and mid-span, based upon review of each request and provided that such access does not exceed current or anticipated capacity limitations.

Fiber access includes direct connections such as loops or laterals. Services include transport services such as backhaul and Internet access.

NONDISCRIMINATION

It is the policy of Cornerstone Connectivity to provide internet services on the following bases:

Consumers are entitled to access the lawful Internet content of their choice.
Consumers are entitled to run applications and services of their choice, subject to the needs of law enforcement.
Consumers are entitled to connect their choice of legal devices that do not harm the network.
Consumers are entitled to competition among network providers, application and service providers, and content providers.

In addition to the above, Cornerstone Connectivity does not prioritize lawful Internet applications and content over others. Cornerstone Connectivity does not manage, throttle, block or otherwise limit the content of communications traffic transiting Cornerstone Connectivity’s MMG-funded facilities, except to the extent necessary to maintain reliable service.

Cornerstone Connectivity’s network management policies will be publicly available and are applied consistent with the above principles. Cornerstone Connectivity’s network management practices do not involve preferential routing of traffic on the basis of content or provider. Cornerstone Connectivity utilizes neutral traffic routing and enables connections to other carriers and to the public Internet. Cornerstone Connectivity displays its network management policies in a prominent location on its website and will provide notice of changes to these policies.

NETWORK MANAGEMENT POLICY

Cornerstone Connectivity uses various tools and industry standard techniques to manage its network and deliver fast, secure, and reliable Internet service. Cornerstone Connectivity believes in full transparency and conducts the following as part of its network management practices:

Congestion Management. Cornerstone Connectivity monitors the connections on its network in the aggregate on a daily basis to determine the rate of utilization. If congestion emerges on the network, Cornerstone Connectivity will take the appropriate measures to relieve congestion. Cornerstone Connectivity’s network and congestion management practices are ‘application-agnostic,’ based on current network conditions are not implemented on the basis of customers’ online activities, protocols, or applications.
Network Security. Cornerstone Connectivity promotes the security of its network and patrons by protections from such threats as spam, viruses, firewall issues and phishing schemes. As its normal practice, Cornerstone Connectivity does not block any protocols, content, or traffic for purposes of network management except that it may block or limit such traffic as spam, viruses, malware, or denial of service attacks to protect network integrity and the security of customers.

Device Attachment Rules & Application Specific Behaviors. Except as may be provided elsewhere herein, Cornerstone Connectivity does not currently engage in any application-specific behaviors, nor does it employ device attachment rules for its network. Customers may use any lawful applications or devices on the Cornerstone Connectivity network.
Monitoring Schedule. Cornerstone Connectivity employs a variety of industry-standard tools, applications, and devices to monitor, secure and maintain its network, including one or more of the following:

Network graphing solutions;
Software to monitor SNMP network devices;
Port monitors;
Electronic alert notifications;
Diagnostic protocols;
Spam and virus protection on inbound & outbound email

EXCEPTIONS

Law enforcement and reasonable network management may require disruptions or decline in service from time to time. Cornerstone Connectivity reserves the right to employ generally accepted technical measures to provide acceptable service levels to all customers.

The terms in this Policy shall not change the parameters of existing facilities, agreements, or non- MMG funded projects/programs. To the extent non-MMG funded projects/programs become a part of the MMG funded project/program, then this policy shall control, subject to further guidance from the grantor.

BINDING EFFECT

In addition to Cornerstone Connectivity, this policy is binding upon any sub-recipients that may be granted funds under the MMG program.

Network Transparency Statement

West Kentucky and Tennessee Telecommunications Cooperative dba Cornerstone Connectivity (“Cornerstone Connectivity” or “Company”) provides this Network Transparency Statement in accordance with the FCC’s Restore Internet Freedom Rules to ensure that you have sufficient information to make informed choices about the purchase of broadband services.

Cornerstone Connectivity engages in network management practices that are tailored and appropriate for achieving optimization on the network considering the network architecture and technology of its broadband Internet access service. Cornerstone Connectivity’s goal is to ensure that all its customers experience a safe and secure broadband Internet environment that is fast, reliable and affordable. Cornerstone Connectivity wants its customers to indulge in all that the Internet has to offer, whether it is social networking, streaming videos and music, to communicate through email and videoconferencing.

Cornerstone Connectivity’s network management includes congestion and security-protocol-management and customers generally will not be impacted by the protocols and practices that Cornerstone Connectivity uses to manage its network.

A. Cornerstone Connectivity’s Network Transparency Disclosures

Cornerstone Connectivity uses various tools and industry standard techniques to manage its network and deliver fast, secure and reliable Internet service. Cornerstone Connectivity believes in full transparency and provides the following disclosures about its network management practices:

Blocking: Cornerstone Connectivity does not block or discriminate against lawful content.
Throttling: Cornerstone Connectivity does not throttle, impair or degrade lawful Internet traffic.
Affiliated Prioritization: Cornerstone Connectivity does not prioritize Internet traffic.
Paid Prioritization: Cornerstone Connectivity
Congestion Management: Cornerstone Connectivity monitors the connections on its network in the aggregate on a daily basis to determine the rate of utilization. If congestion emerges on the network, Cornerstone Connectivity will take the appropriate measures to relieve congestion. On Cornerstone Connectivity’s network, all customers have access to all legal services, applications and content online and, in the event of congestion, most Internet activities will be unaffected. Some customers, however, may experience longer download or upload times, or slower surf speeds on the web if instances of congestion do occur on Cornerstone Connectivity’s network. Customers using conduct that abuses or threatens the Cornerstone Connectivity network or which violates the company’s Acceptable Use Policy, Internet Service Terms and Conditions, or the Internet Service Agreement will be asked to stop any such use immediately. A failure to respond or to cease any such conduct could result in service suspension or termination. Cornerstone Connectivity’s network and congestion management practices are ‘application-agnostic’, based on current network conditions, and are not implemented on the basis of customers’ online activities, protocols or applications. Cornerstone Connectivity’s network management practices do not relate to any particular customer’s aggregate monthly data usage. Cornerstone Connectivity monitors its network on a daily/weekly basis to determine utilization on its network. Cornerstone Connectivity also checks for abnormal traffic flows, network security breaches, malware, loss, and damage to the network. If a breach is detected or high-volume users are brought to light by complaint, Cornerstone Connectivity provides notification to the customer via email or phone. If a violation of Cornerstone Connectivity’s policies has occurred and such violation is not remedied, Cornerstone Connectivity will seek to suspend or terminate that customer’s service.
Application-Specific Behavior: Except as may be provided elsewhere herein, Cornerstone Connectivity does not currently engage in any application-specific behaviors on its network. Customers may use any lawful applications with Cornerstone Connectivity.
Device Attachment Rules: Customers are required to use a Cornerstone Connectivity supplied ONT (optical network terminal) to ensure compatible delivery of the FTTH service to the end user premise. As a default only one public IPv4 address will be assigned to a customer. All other devices at the location must be secured behind a NAT capable router/firewall. Customers are encouraged but not required to use the router embedded in the Cornerstone Connectivity supplied fiber ONT. If the customer chooses to use a different router the built-in router can be bypassed or an ONT without router functionality can be installed at Cornerstone Connectivity’s discretion. Customers may attach devices of their choosing to the router, including additional wired or wireless routers, laptops, desktop computers, video game systems, televisions, or other network-enabled electronic equipment. However, customers are responsible for ensuring that their equipment does not harm Cornerstone Connectivity’s network or impair the service to other customers. Cornerstone Connectivity is not responsible for the functionality or compatibility of any equipment provided by its customers. Customers are responsible for securing their own equipment to prevent unauthorized access to Cornerstone Connectivity’s broadband network by third parties and will be held responsible for the actions of third parties who gain unauthorized access through unsecured customer equipment. Only one device is allowed direct connection to the public facing interface of the ONT.
Network Security: Cornerstone Connectivity knows the importance of securing its network and customers from network threats and annoyances. The company promotes the security of its network and patrons by implementing protections from such threats as spam, viruses, firewall issues, and phishing schemes. Cornerstone Connectivity also deploys spam filters in order to divert spam from an online customer’s email inbox into a quarantine file while allowing the customer to control which emails are identified as spam. Customers may access the spam files through email. Spam files are automatically deleted if not accessed within 30 days.

In the course of normal practice, Cornerstone Connectivity does not block any protocols or traffic from lawful content for purposes of network management, but Cornerstone Connectivity may block or limit such traffic as spam, viruses, malware, or denial of service attacks to protect network integrity and the security of our customers. As part of “Good Neighbor “network practices, the following common ports are filtered at the core of the public network facing upstream internet access to limit nuisances and known port use for malicious traffic.

Port(s): netbios-ns, netbios-ss, netbios-dgm, chargen log, 19, 1900,tcp 135, udp 135, tcp 138, tcp 139, udp 445, tcp 445, tcp 707, udp 995, udp 996, udp 997, udp 998, udp 999, udp 1349, tcp 1349, tcp 1025, tcp 1900, tcp 2745, tcp 5000, tcp 5554, udp 8998, udp 13155, tcp 13155, tcp 25532, udp 25532, udp range 54320 54321, udp range 54320 54321

The following features are enabled on access-profiles to protect customers, the transport network and the Cornerstone Connectivity core network. ARP proxy, to reduce arp traffic on the network and drop packets not destined for an IP or mac listed in the association table.
DHCP Relay, to help prevent MAC and IP spoofing.
Blacklisting, enabled to shut a customer facing port down if ARP, DHCP and IGMP packets are excessive, to prevent DOS attacks and protect the network.
Ingress broadcast and Unicast rates are applied to customer ports as well.

B. Network Performance

1. Service Descriptions
Cornerstone Connectivity deploys Internet access to its subscribers through hardwired broadband access (Fiber to the home).

This document takes care of the Machine-Readable language (.csv file download) format required by the FCC as part of the Broadband Labels requirement.

2. Network Performance
Cornerstone Connectivity makes every effort to support advertised speeds and will dispatch repair technicians to customer sites to perform speed tests as needed to troubleshoot and resolve speed and application performance caused by Cornerstone Connectivity’s network. Cornerstone Connectivity measures availability, latency, and aggregate utilization on the network and strives to meet internal service level targets.

However, the bandwidth speed at which a particular distant website or other Internet resources may be downloaded, or the speed at which your customer information may be uploaded to a distant website or Internet location is affected by factors beyond Cornerstone Connectivity’s control, including the speed of the connection from a distant web server to the Internet, congestion on intermediate networks, and/or limitations on your own computer equipment, including a wireless router. In addition, your service performance may be affected by the inside wiring at your premise. Accordingly, you, the customer, must consider the capabilities of your own equipment when choosing a Cornerstone Connectivity broadband service. Your computers and/or wireless or other networks in your homes or offices may need an upgrade in order to take full advantage of the chosen Cornerstone Connectivity broadband plan.

For Fiber and T1 service, Cornerstone Connectivity measures traffic every 5 min. All services are best effort. Cornerstone Connectivity tests each service for actual and expected access speeds at the time of network installation to demonstrate that the service is capable of supporting the advertised speed. Customers may also test their actual speeds using the speed test located at https://fast.com/ on Cornerstone Connectivity’s website and may request assistance by calling our business office at 844.997.5433 or by email at csr@myccfiber.net.

Based on the network information Cornerstone Connectivity receives from its monitoring efforts, Cornerstone Connectivity’s network is delivering data transmission rates advertised for the different high-speed Internet services. To be sure, Cornerstone Connectivity has implemented a program of testing the performance of its network by using a test protocol like the one sanctioned by the FCC. We installed specific network performance monitoring equipment at aggregation points across our network and conducted a series of tests using this equipment. Cornerstone Connectivity reports the results of this testing below. This result applies to both upload and download data rates, and applies for measurements made both at peak times and over a 24-hour period:

DOWNLOAD & UPLOAD SPEEDS

Download Speeds

ADVERTISED	(Local) ACTUAL SUSTAINED	PERCENTAGE DIFFERENTIAL	() ACTUAL SUSTAINED**	PERCENTAGE DIFFERENTIAL
300Mbps	300 Mbps	0%	300	0%
1 Gig	1000 Mbps	0%	1000	0%
2 Gig	2000 Mbps	0%	2000	0%

Upload Speeds

ADVERTISED	(Local) ACTUAL SUSTAINED	PERCENTAGE DIFFERENTIAL	() ACTUAL SUSTAINED**	PERCENTAGE DIFFERENTIAL
300 Mbps	50	0%	300 Mbps	0%
1000 Mbps	100	0%	990 Mbps	0.1%
2000 Mbps	250	0%	1950 Mbps	2%

3. Impact of Non-BIAS Data Services

The FCC has defined Non-Broadband Internet Access Services (Non-BIAS) to include services offered by broadband providers that share capacity with Broadband Internet Access Services (BIAS) (previously known as “Specialized Services”) also offered by the provider over the last- mile facilities.

Real time services, such as Non-BIAS services, include Voice over Internet Protocol (VoIP) and Internet Protocol (IP) video services, command optimal bandwidth. Because non-BIAS traffic is combined with general Internet traffic on Cornerstone Connectivity’s network, broadband customers could experience service delays, although very unlikely, if there is an occurrence of congestion on Cornerstone Connectivity’s network. In any such event, the Non-BIAS traffic is given priority over general Internet traffic.

C. Commercial Terms

Pricing and additional service information may be found here.
In addition to this Network Transparency Statement, patrons may also find links to the following on the Cornerstone Connectivity Website:

▪ Privacy Policy
▪ Terms and Conditions
▪ Acceptable Use Policy

For questions, complaints or requests for additional information, please contact Cornerstone Connectivity at:
Business Office at 844.997.5433
Email at csr@myccfiber.net

Network Transparency Statement (Download Version)

Non Discrimination Statement

Cornerstone Connectivity is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online here, or at any USDA office, or call 1-866-632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.

West Kentucky Rural Telephone dba Cornerstone Connectivity (Cornerstone Connectivity) Privacy Statement

Cornerstone Connectivity is committed to protecting your privacy and developing technology that gives you a powerful and safe online experience. This Statement of Privacy applies to the Cornerstone Connectivity Website and governs data collection and usage. By using the Cornerstone Connectivity Website, you consent to the data practices described in this statement.

Collection of your Personal Information

Cornerstone Connectivity Website collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Cornerstone Connectivity Website also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Cornerstone Connectivity Website. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Cornerstone Connectivity Website for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Cornerstone Connectivity Website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Cornerstone Connectivity Website public message boards, this information may be collected and used by others. Note: Cornerstone Connectivity Website does not read any of your private online communications. However, Cornerstone Connectivity Website reserves the right to review materials posted to bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group, and to remove any materials in its sole discretion.

The Cornerstone Connectivity Website may contain links to other Web sites (Linked Sites). Cornerstone Connectivity is providing these links to you only as a convenience, and the Linked Sites are not under the control of CCornerstone Connectivity. Cornerstone Connectivity is not responsible for the privacy policy of any Linked Site, or the absence of such a policy. Cornerstone Connectivity encourages you to review the privacy statements of Linked Sites so that you can understand how those Linked Sites collect, use and share your information. Cornerstone Connectivity is not responsible for the privacy policies or other content on Web sites outside of the Cornerstone Connectivity and Cornerstone Connectivity family of Web sites.

Use of your Personal Information

Cornerstone Connectivity collects and uses your personal information to operate the Cornerstone Connectivity and deliver the services you have requested. Cornerstone Connectivity also uses your personally identifiable information to inform you of other products or services available from Cornerstone Connectivity and its affiliates. Cornerstone Connectivity may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Cornerstone Connectivity does not sell, rent or lease its customer lists to third parties. Cornerstone Connectivity may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Cornerstone Connectivity may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Cornerstone Connectivity, and they are required to maintain the confidentiality of your information.

Cornerstone Connectivity does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Cornerstone Connectivity keeps track of the Web sites and pages our customers visit within Cornerstone Connectivity, in order to determine what Cornerstone Connectivity services are the most popular. This data is used to deliver customized content and advertising within Cornerstone Connectivity to customers whose behavior indicates that they are interested in a particular subject area.

Cornerstone Connectivity will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Cornerstone Connectivity; (b) protect and defend the rights or property of Cornerstone Connectivity; and, (c) act under exigent circumstances to protect the personal safety of users of Cornerstone Connectivity, or the public.

Use of Cookies

Cornerstone Connectivity uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Cornerstone Connectivity’s pages, or register with Cornerstone Connectivity or its services, a cookie helps Cornerstone Connectivity to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Cornerstone Connectivity, the information you previously provided can be retrieved, so you can easily use the Cornerstone Connectivity features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Cornerstone Connectivity services or Web sites you visit.

Security of your Personal Information

Cornerstone Connectivity maintains the personally identifiable information you provide on computer servers in a controlled, secure environment, which is protected by means reasonably designed to prevent unauthorized access, loss, alteration, use or disclosure of such information. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. However, the nature of the Internet is such that information may be transmitted over networks without appropriate security measures and may be accessed, deleted, altered, used or disclosed by unauthorized persons.

Use of Cornerstone Connectivity Apps

Cornerstone Connectivity collects, and processes information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes:

Your name, email address, location, phone number.
Browser information and session cookies related to your access and use of the App.
Data insights Cornerstone Connectivity attains based on correlation and analytics of your information collected in providing the App, which may be used in aggregated and dis-aggregated formats or to obtain trend analytics, to provide the App; and
Use of the above-described collected information in aggregated and dis-aggregated formats to enhance our current App or to provide App features.

How Cornerstone Connectivity Uses the Information

Cornerstone Connectivity uses the information collected as described in this Privacy Policy, including personal information, to:

Provide you with the App as described in the Agreement.
Implement, improve and/or enhance the App, including to make future releases available to you.
Carry out Cornerstone Connectivity obligations as described or authorized in the Agreement and this Privacy Policy.
Enforce Cornerstone Connectivity rights arising from the Agreement between you and Cornerstone Connectivity; and
Fulfill any other purpose authorized by you and reasonably required for the App.

Changes to this Statement

Cornerstone Connectivity will occasionally update this Statement of Privacy to reflect company and customer feedback. Cornerstone Connectivity encourages you to periodically review this Statement to be informed of how Cornerstone Connectivity is protecting your information.

Contact Information

Cornerstone Connectivity welcomes your comments regarding this Statement of Privacy. If you believe that Cornerstone Connectivity has not adhered to this Statement, please contact Cornerstone Connectivity at nmorgan@myccfiber.com We will use commercially reasonable efforts to promptly determine and remedy the problem.

If you do not wish to receive information about other products or services available from Cornerstone Connectivity and its affiliates and external business partners, or to receive opinion research surveys, please notify us by e-mail at nmorgan@myccfiber.com, or by writing to us at Cornerstone Connectivity, 100 WK&T Technology Drive, Mayfield, KY, 42066

Terms & Conditions

Installation of Service
We require a signature on our applications prior to service being installed. Installation of service is provided as quickly as possible in the utmost professional manner possible. From order to installation, the time is typically no more than 5 working days. If new construction is needed to provide service, a customer may expect to receive service within one (1) month.

Disconnection / Reconnection Policy
All bills are due before your next billing cycle. If your payment has not been received, a second notice will be mailed. This notice includes the amount and the actual date your service will be disconnected if the bill remains unpaid.

If your service is disconnected, you must pay your entire bill, plus a reconnection fee. A deposit may also be required, as well. The amount of the deposit will be based on the average of two months’ bills.

Penalty
Each account is subject to a penalty if the account is not paid by the next billing date.

Return Check Policy
There will be a service charge applied for any returned check. Written notice and/or a telephone call is made alerting the customer of the returned check. The customer will have one (1) week to pick up the check or make arrangements for payment, at which time the service charge will be due and payable. The customer must contact our office if the check is to be redeposited, we do NOT redeposit without the customer asking. If a check is redeposited, the service charge will be applied to the bill.

Bank Draft Payments
Bank draft auto pay is available to all customers. Customer’s who participate in the bank draft program may expect to have their bank account drafted 10 days following their billing cycle.

TV Privacy Policy

By installing and/or using the Cornerstone Connectivity TV app, you agree to the terms of this Cornerstone Connectivity TV Privacy Policy, as outlined below (this “Policy”). If you do not agree to this Policy, do not install, or use the Cornerstone Connectivity TV app. This Policy describes the kinds of information that may be collected through the Cornerstone Connectivity TV app and what Cornerstone Connectivity might do with that information.

Cornerstone Connectivity (“Cornerstone Connectivity” or “Company”) is committed to protecting its customers privacy. Review this privacy policy to better understand Cornerstone Connectivity’s views and practices and how they pertain to customers of Cornerstone Connectivity’s TV app.

What types of information does Cornerstone Connectivity collect?

To use the Cornerstone Connectivity TV app, you must be a subscriber to a television service being delivered by Cornerstone Connectivity which is using Minerva’s streaming platform. The Cornerstone Connectivity TV app collects the following types of information:

(a) In order to activate & use the Cornerstone Connectivity TV app, you must provide your username and password that identifies you as a subscriber to Cornerstone Connectivity TV.

(b) When using the Cornerstone Connectivity TV app, it will be able to identify how you are using the services provided by the app, including what programming you are watching, what programs have been scheduled, what programs have been recorded through a nDVR (Network Digital Video Recorder) service, search usage, and program bookmarks (where you started or stopped watching a particular program). The Cornerstone ConnectivityTV app also captures information about the type of device on which the app is installed.

How the Information is Used

None of the information collected through the Cornerstone Connectivity TV app is provided to Minerva or otherwise tracked or maintained by Minerva.

All the information collected through the Cornerstone Connectivity TV app is provided to Cornerstone Connectivity which is providing the television service you are accessing through the Cornerstone Connectivity TV app. Cornerstone Connectivity uses the information to confirm that you are a current subscriber to our Cornerstone Connectivity TV video services.

How do we collect information from you?

Cornerstone Connectivity does not collect personal information on this site without your knowledge and active participation.

Cornerstone Connectivity may periodically send you e-mails or other company information. Cornerstone Connectivity will not send you e-mails if you have previously requested us not to do so and/or have not registered to receive them.

How is your personal information used?

Cornerstone Connectivity uses your information in connection with delivering its products and services to you. Cornerstone Connectivity uses the information supplied to personalize portions of the service. Some of these personalized services are made available directly by Cornerstone Connectivity, while others may be offered by its content partners.

Cornerstone Connectivity uses the personal information it collects to provide you with information or samples that you have requested. In addition, we use the non-personal information we collect to provide you with a better experience in the future. Cornerstone Connectivity does not rent, sell, or trade your private information to any non-affiliated third party.

Who is collecting your information?

While you are on the Cornerstone Connectivity site, the Company may collect non-personal and e-mail information. Cornerstone Connectivity is not responsible for the third-party services. Cornerstone Connectivity urges you to carefully review the privacy policies posted on third party services sites. Cornerstone Connectivity cannot guarantee the accuracy of the information found on these sites. Please be aware that Cornerstone Connectivity does not control, nor are we responsible for, the privacy policies of third parties or their company websites. This Privacy Statement applies only to Cornerstone Connectivity and the information we collect.

With whom do we share your information?

As described above, some of your information may be shared with third parties because of your navigation to the third-party services. In addition, and with your prior authorization, we may, in the future, need to share certain personal or non-personal information with our affiliated companies with whom we have established business relationships. Cornerstone Connectivity will never willfully disclose individually identifiable information about its customers to a third party without first receiving that customer’s permission unless Cornerstone Connectivity believes in good faith that the law requires it, or to protect the rights or property of Cornerstone Connectivity.

How does Cornerstone Connectivity protect your personal information?

Cornerstone Connectivity takes reasonable precautions to protect your personal information against unauthorized access by storing the information on a secure server, which is accessible only by authorized personnel.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure and we will not be held liable should a third-party illegally obtain your personal information. While we have made significant efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Cornerstone Connectivity takes special care to protect the safety and privacy of young people using its services. The Cornerstone Connectivity site does not knowingly collect information about minors and most of its site is not specifically directed to minors. Cornerstone Connectivity believes that minors should get their parents’ consent before giving out any personal information. Cornerstone Connectivity encourages parents and legal guardians to participate in their child’s experience online. Minors should always ask a parent for permission before sending personal information to Cornerstone Connectivity, or to anyone on the Internet.

How do you provide consent?

By using our Cornerstone Connectivity TV app, you agree with our Privacy Statement and our policies and procedures contained herein regarding the collection and sharing of your information.

How often are changes made to the Privacy Statement and how will you learn of the changes?

Cornerstone Connectivity reserves the right to change, modify or update this Privacy Statement at any time without notice. In the event of any modification, we will post the changes in this Privacy Statement so that you will always know what information we are gathering and how we might use that information. However, if such changes are material, we will either announce the change on the home page of the site or take such other action as we deem appropriate under the circumstances. Accordingly, you should periodically visit this page to determine the current Privacy Statement to which you are bound.

TV Public FCC Files

Click here for Cornerstone Connectivity’s FCC Public Files

Natalie Morgan, Marketing & Revenue Manager, can assist any person with disabilities with issues related to the content of Cornerstone Connectivity’s FCC public files. Her contact information is listed below.

Please leave a detailed message, either by e-mail or telephone, with your request for additional assistance.

sales@myccfiber.net
844.997.5433
(Monday-Friday, 8:00 AM to 4:30 PM)

Cornerstone Connectivity Control App (Calix Privacy & Data Safety Policy)

Please review the below links.

Reference – Data Collection: