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Preparing for Your Trilight Mobile Transition
Switching to Trilight Mobile is easy. A little prep goes a long way.
Before your transition appointment, take a few minutes to get everything in order. Here’s exactly what you’ll need.
Before you come in
Make sure your device is eligible
Your phone must be fully paid off and not under any existing contract to make the switch.
Unlock your device
Contact your current carrier to confirm your device is unlocked and ready to move to a new network. If it isn’t, they’re required to unlock it for you.
Get your Port PIN
Your Port PIN is what allows us to transfer your existing phone number to Trilight Mobile. Here’s how to get it:
- Dial #PORT or *PORT from your current phone (varies by carrier)
- Log in to your current carrier's account portal and request one there
- Call your current carrier's customer support directly
Port PINs expire quickly (usually within 7 days) so don’t grab yours too far in advance. And don’t cancel or disconnect your current service before the transition. Your number needs to stay active with your current carrier in order to be successfully ported over.
Charge your phone
Make sure your device is fully charged before your appointment.
What to bring
- A recent statement from your current mobile provider, or be ready to provide your mobile account number, Port PIN, and the exact name and address on the account
- Your credit or debit card to set up AutoPay
A note on billing
All Trilight Mobile statements are paperless and managed through AutoPay (Trilight Mobile online account) for your convenience. Please bring your credit or debit card information to set up AutoPay for your Cornerstone Connectivity + Trilight Mobile account during the transition. Additionally, we would be happy to assist you with enrolling in AutoPay and Paperless Billing for your broadband service, should you wish to do so.